Get free, confidential information and advice from one of our trained advisors

Whether you need information for yourself or advice to support a friend or relative our webchat service is here for everyone.

Start a webchat by clicking on the chat button on the bottom right hand side of our website. You can access webchat on your laptop or mobile.

We’ve used our webchat service to speak to over 11,000 people in need. Read Andrew our Director of Scotland's article on why we set up webchat and what we've learned.

Opening times

Monday - Friday: 10am-4pm, 6pm-9pm

Saturday: 11am - 4pm

Sunday: 11am - 4pm

Webchat and data protection

Find out how we protect your data when you use our webchat service.

Complaint about webchat

Find out what to do if you have a complaint about our webchat service.